Shipping policy

Shipping Policy

Processing Time: All orders are processed within 1-2 business days after the order is placed. Orders are not shipped or delivered on weekends or holidays. If there is a significant delay in shipment of your order, our customer service team will contact you.

Standard Shipping: Our standard shipping time for most items is 5 to 10 business days after placing your order. Please note that these times may vary depending on the specific product and the destination.

Larger Items: Larger items such as beds, power wheelchairs, scooters, ramps, and other sizable products may take longer to deliver. Due to the size and complexity of shipping, these items may exceed the standard delivery times. Our customer service representatives will contact you at the time of checkout to provide a more precise delivery timeline.

Freight Shipping: For items that require freight shipping, such as mobility scooters, lift chairs, and other larger items, the shipping company will deliver the item to the front door of your home only. Please note that this service does not include product assembly or setup, removal of packaging, or carrying the item beyond the front door. This is due to the size and weight of these items, as well as health and safety regulations.

Delivery Restrictions: Certain products may have shipping restrictions based on the destination. If there are any restrictions or special circumstances, our customer service team will reach out to you directly.

Delivery Issues: If you experience any problems with your delivery, please contact our customer service team immediately so we can work to resolve the issue. We strive to ensure every customer is satisfied with their purchase and the service they receive.

Please note that our shipping policy is subject to change at any time. We recommend regularly checking this page for the most up-to-date information. If you have any further questions about our shipping policies, please don't hesitate to contact our customer service team.

Stock Availability & Backorder Policy: While we strive to maintain a high level of stock availability, there are times when an item may be on backorder. In the event that a product you've ordered is out of stock and placed on backorder, this could lead to an extended delay in the shipment of your order.

When an item is on backorder, we will contact you as soon as possible with the estimated arrival time of the item. If you decide not to wait for an item on backorder, you can choose to cancel the item or substitute it for another item. If you choose to wait for the backordered item, we will ship the item to you as soon as it becomes available.

We understand the inconvenience that a backorder can cause and we commit to communicating clearly and promptly about the status of your order. If you have any questions or concerns about a potential backorder situation, we encourage you to reach out to our customer service team for assistance.